Delivery Area
The PRODUCTS purchased on the website can be delivered within Metropolitan France (including Corsica). For other countries, please contact the SELLER.
The PRODUCTS are shipped to the delivery address(es) provided by the CUSTOMER during the ordering process.
Delivery time
The time required to prepare an order and issue the invoice, before shipping the in-stock PRODUCTS, is indicated on the WEBSITE. These timeframes are excluding Saturdays, Sundays or public holidays.
An email will automatically be sent to the CUSTOMER at the time of shipment of the PRODUCTS, as long as that the email address provided in the registration form is correct.
Delivery times & costs
During the ordering process, the SELLER informs the CUSTOMER of the possible shipping options and delivery times for the purchased PRODUCTS.
Shipping costs are calculated according to the delivery method.
The amount of these costs will be payable by the CUSTOMER in addition to the price of the purchased PRODUCTS.
Details of the delivery times and costs are provided on the WEBSITE.
If no specific delivery date is indicated or agreed upon, the SELLER shall deliver the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract (Article L.216-1 of the French Consumer Code).
DELIVERY terms
The package will be handed over to the CUSTOMER upon signature and presentation of an ID.
The SELLER cannot be held responsible for any inability to deliver that is beyond its control, particularly due to an incorrect address or a lack of information regarding access conditions to the delivery location (e.g., entry codes).
In case of absence, a delivery notice will be left for the CUSTOMER, to collect the package from the post office or pick-up point.
DELIVERY Issues
It is specified that deliveries will be made within a maximum of thirty (30) days. If this is not the case, the CUSTOMER must notify the SELLER to deliver within a reasonable time frame. If delivery does not occur within this period, the CUSTOMER may cancel the contract.
The SELLER will refund the total amount paid for the PRODUCTS, including taxes and shipping fees, without undue delay from the receipt of the cancellation letter, using the same payment method the CUSTOMER used to purchase the PRODUCTS.
The SELLER is responsible for the PRODUCTS until they are delivered to the CUSTOMER. In case of shortages, damage, partial loss, or non-compliance of the delivered PRODUCTS with the order, the CUSTOMER must report these issues in writing on the delivery slip, with signature, and notify the SELLER by mail or email within 48 hours of delivery, to allow the SELLER to preserve its rights towards the carrier.